At Bigissimo, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we are here to help. Please read our refund policy carefully.
- Eligibility for Refunds
Items must be returned within 14 days of receipt.
To qualify for a refund, items must be unworn, unwashed, and in their original condition with tags and packaging intact.
Sale or promotional items are not eligible for refunds unless they are defective or incorrect.
- Process for Refunds
To initiate a refund, contact our customer service team at +62 851-7510-1712 with your order details, reason for return, and proof of purchase.
Once your request is approved, you will receive instructions on how to return the item(s).
Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection and Approval
Returned items will be inspected upon receipt.
If the items meet the refund criteria, we will process your refund to your original payment method within 7-10 business days.
If the items do not meet the criteria, they will be returned to you at your expense.
- Non-Refundable Items
Items purchased on final sale or marked as non-refundable.
Gift cards or vouchers.
Items returned without prior approval or outside the specified timeframe.
- Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will cover the return shipping costs and provide a replacement or refund.
- Refund Timeframes
Refunds will be processed within 7-10 business days after your return is approved and received by our team.
Depending on your payment provider, it may take additional time for the funds to reflect in your account.
- Contact Us
If you have any questions or need assistance with your refund, please reach out to us:
Phone: +62 851-7510-1712
Note: Bigissimo reserves the right to refuse refunds for items that do not meet our refund policy criteria. We recommend keeping proof of postage for your return package.
Thank you for shopping with Bigissimo! We value your trust and support.